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dadeo2002
Bone Stock
Posts:3
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| 01/11/2005 11:20 PM |
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| Anybody having problems with their autotrac system? I'm having a real run around w/ the dealer on my 2002 Silverado LT and the Autotrac System. I had complained about growling noises when in 4x4 while under warranty and they kept telling me nothing was wrong. I took it to another dealer and was told the transfer case and front differential needed to be rebuilt. Took it back to original dealer and behold they replaced the transfer case @ no cost to me. Told me all was fixed, tried out the 4x4 mode and it wouldn't engage. Took it back to original dealer, they called me later in the day and said nothing wrong. Told service rep that I would be in later and to have tech available to go w/ me to check out system. Tech and I got in the truck and as soon as I tried to engage 4x4 it wouldn't engage. Tech scratched his head and told me it worked fine earlier. Tech connected up analizer and told me it was a module on the transfer case and dealer would cover. Got a call today and now service rep tells me the truck is stuck in 4x4 mode and the problem is the 4x4 control module in the dash which I'll have to pay for. Sounds to me the dealer is just replacing modules hoping to find the problem. Thanks for any help. |
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webby4x4
Forum Admin, Magazine Editor
Rock Star
Posts:2375
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| 01/12/2005 9:52 AM |
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Sounds to me like you've just got a bad dealership, one that might not be focused on customer service. You might want to talk to the service representative and have a heart to heart, if you still want to do business with them. I've done this in the past (once) and they made some changes, which was refreshing.
If not, then I'd suggest going to another dealership and talk with the service rep. Explain the problems and tell them that you weren't satisfied and that you're looking for someone else to do business with. The dealership still gets paid to do service work (although they lose money when they didn't do it right the first time). So to them, it's more money so they should be happy to get you as a new customer. In the end, it's all about creating a partnership and getting with someone you trust.
As a last resort, if you have 3 or more problems with the same components, you can file a claim against the "lemon law". You then have the right to get your money back from the vehicle. To be honest, I don't know the particulars with that, but I'm sure you can find something with your local BBB, or on the web.
Rick |
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Rick Webster
Editor, 4X4REVIEW.COM - A Tork Media, Inc. Publication
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'74 FJ40 Land Cruiser
"Measure once, cut twice" |
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dadeo2002
Bone Stock
Posts:3
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| 01/12/2005 11:01 PM |
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| Thanks Rick for the input. I will be talking to another dealership tomorrow. Continueing saga: Dealership called today and said all was fixed. I tried it out before leaving the lot and it wasn't fixed, did the same thing. Everytime I tried to engage 4x4 after they said it was fixed the rig was cold. I suggested to Assistant Service Manager that maybe it was temperature related. He dismissed it. Well the 2 techs tackled it while I waited there and about 1 hour later (truck warmed up by know) they call me out to the rig and it is working right. Hmmmm!!!, temperature related. I suggested that to the techs and they said it appears to be pointing that way. They think cold is affecting the acuator in the differential, not allowing it to slide in (and maybe out the way it sounded after I picked it up today). Unfortunately they didn't have the scanner hooked up while it was cold. Also I was not able to get dealership to cover tab on the control module, I still think they had something to do with its failure. |
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webby4x4
Forum Admin, Magazine Editor
Rock Star
Posts:2375
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| 01/12/2005 11:20 PM |
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I think you're right! Let us know what happens with the next dealer... these guys sound like they're not willing to take any ownership of the issue. Not good business.
Regards,
Rick
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Rick Webster
Editor, 4X4REVIEW.COM - A Tork Media, Inc. Publication
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'74 FJ40 Land Cruiser
"Measure once, cut twice" |
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dadeo2002
Bone Stock
Posts:3
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| 01/25/2005 10:10 PM |
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| I got my truck back 2005.1.14 and it appears to be fixed. I was told by the Service Manager that there was short in the wiring to the actuator on the front axle. He said the short took out the actuator and the 4x4 control module behind the dash. I told him it seemed odd that it took three times to find it and the electronics were ok before I brought the truck down and they didn't appear blown for at least two of the times I came down to pick up the truck and it wasn't fixed. Final compromise was I paid for the control module and they covered the acutator a labor. I still am dissatisfied and will let that be known on the service report. I did take it to another dealership and was told the 4x4 was typically noisy and mine didn't sound out of the ordinary. I'll be calling Chevy customer service to see what they can do. Thanks again for the ear and feedback. |
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webby4x4
Forum Admin, Magazine Editor
Rock Star
Posts:2375
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| 01/26/2005 9:16 AM |
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It sounds like you did the right thing. Here's what I'd do in your position...
Try and get a meeting with the service manager of the dealership. Let him know that you were grossly dissatisfied with everything that happened and that you're moments away from filling out the service survey AND calling Chevy customer service.
Don’t threaten him, tell him that you wanted to talk to him first, before you filled out the survey and see what he does. The bottom line is that dealerships are graded heavily upon surveys and customer feedback and can even affect their bonuses.
A good service manager will usually bend over backwards to get a happy customer. NOTE: Tell him that you are not intending to use this as a crutch for future service... if he (or she) thinks that you'll pull this on them every time, they'll be less apt to create and foster the relationship. Also tell him (or her) that you WANT to continue to do business with them, but you're looking for the next level of service. I think they'll understand.
I think you’ll find that this will have the best possible effect that you’re looking for. If it doesn’t, then that person is unreasonable and you should definitely fill out the survey, contact Chevy customer service AND go to a new dealership.
That’s my 2 cents.
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Rick Webster
Editor, 4X4REVIEW.COM - A Tork Media, Inc. Publication
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'74 FJ40 Land Cruiser
"Measure once, cut twice" |
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